According to Gartner, the tech trend of 2021 was hyperautomation — a business approach of automating as many processes as possible. Gartner predicts that, by 2024, hyperautomation will help organisations reduce operational costs by 30%. Successful execution of hyperautomation promises increased efficiency and reduced costs, but what are the barriers to pulling it off? Johan Jonzon, CMO and co-founder of pioneer in edge analytics and integration, Crosser, explores.
There are a number of reasons why a business may strive for hyperautomation. For instance, it may be to increase productivity to keep up with rising demand without the rapid expansion of factory floor space and employees. Hyperautomation can also come to the rescue in a business whose IT team is unable to keep up with accumulating projects due to lack of resources or knowledge.
It also helps meet regulatory compliance, as automated processes have a higher level of consistency and minimise the possibility of human error. In addition, hyperautomation provides a way to update outdated work processes that are resulting in latency.
Benefits and barriers
Adoption of hyperautomation is expected to surge across a variety of industries. In IT terms, hyperautomation involves automating data workflows — the sequence of steps that process a set of data to produce a particular outcome.
In a traditional model, there can be a high number of steps needed to complete a task, which often require human intervention. For example, for a robot to produce a part (using manufacturing as an example), an IT expert may have to create the relevant code, and then a facility engineer programme the machine to carry out the appropriate actions.
In contrast, an organisation that embraces hyperautomation can integrate the robot with any type of system to enable machine to machine communication. The automated intelligent workflows between systems can be viewed and managed through an overseeing platform. This enables the machine data to be the trigger for data flow automations within the whole industry network, from shop floor to top floor.
The goal of a hyperautomation strategy is to eliminate any unnecessary steps in the process of completing a task and automate those remaining. This streamlines business processes, reducing the need for human intervention. Automating data workflows reduces the workload for IT teams, and increases overall business efficiency. Once automated, the workflows can easily be managed in a single digital platform.
However, there are still several barriers that prevent organisations from implementing a hyperautomation strategy, including lack of knowledge. Firstly, some business leaders aren’t aware of the advantages of hyperautomation, and thus don’t consider it a key goal in their future plans. For those that are eager to implement hyperautomation, they may not know how or where to begin
Another barrier is that many may find it difficult to adopt a hyperautomation mindset out of a fear of complexity. Automating masses of business data processes can seem like a daunting task to business leaders, taking an immense amount of time and requiring a skilled IT team to implement. However, with the right tools, hyperautomation can become a simple yet highly effective way to improve business operations.
When machines talk
This is why Crosser has expanded the capabilities of its edge analytics Crosser Platform to create a simple intelligent automation platform — the Crosser IPA. It’s the first true hybrid hyperautomation platform that empowers industrial and asset rich businesses to automate everything, from shop floor to top floor.
The platform is capable of real time analytics and advanced logic powered by a library of pre-built modules, also suitable for AI and ML. It supports over 700 systems, such as enterprise resource planning (ERP) and any manufacturing execution system (MES).